Terms and Conditions

Last updated: 12 March 2019


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern RentEzy.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to RentEzy.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Amendment of terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website, then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and RentEzy.com.au’s rights and obligations to each other.

Limitation of liability

It is an essential pre-condition to you using our website that you agree and accept that RentEzy.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any services we may offer or from any other use of the website. This includes your use or reliance on any third-party content, links, comments or advertisements. Your use of, or reliance on, any information on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and consumer act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), RentEzy.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the services to you again; or the payment of the cost of having the services supplied to you again. You must be over 18 years of age to use this website and to purchase any services.

Delivery of services

Online advertising services are available immediately after a listing package has been activated. Please be aware there are inherent risks associated with using any software and digital services. Should you have any technical problems with any of our advertising services, please contact us so we may try to assist you.

A) Rental advertising services

Rental advertisements may be uploaded by customers known as tenants breaking a lease, home owners, strata/building managers, property managers or agents. All rental advertisements will identify who uploaded the rental advertisement. It is the responsibility of tenants breaking a lease to ensure they gain permission from the property owner or manager of the property to advertise the rental property and to include contact details relating to others apart from themselves.

RentEzy.com.au will edit, correct, remove, or add content to rental advertisements as deemed necessary to insure the accuracy and completeness of the rental advertisement. The customer who uploaded the rental advertisement will be notified that amendments have been made to the rental advertisement if they are major changes. RentEzy will attempt to contact the customer via email if the advertisement is confusing or inappropriate and ask the customer to edit the advertisement. If the user is unable to be contacted, the advertisement may be hidden until the customer contacts RentEzy.

Once the rental advertisement is rented, the customer is required to update the rental advertisement’s status to “rented”. RentEzy will monitor the duration of advertisements. If after four (4) months the rental advertisement has not been updated, RentEzy.com.au has the option to change the advertisement’s status to “rented” or to “hide” it.

Rental advertisements can be reactivated after they have expired if the customer has a current advertisement package. RentEzy.com.au will not remove or delete rental advertisements from the customers dashboard.

B) Registered agents/property managers

RentEzy.com.au allows licensed property managers or real estate agents to request to be recognised as an agent/manager. Conditions apply for being recognised as a registered agent or property manager.

Requests to become an agent/manager on RentEzy.com.au will be checked with the appropriate state/territory real estate body and/or with their place of employment, verified through direct contact with the agency/business.

RentEzy.com.au reserves the right to not allow a customer to be recognised as an agent/manager if information is found to contradict the information provided (e.g. the person is not licensed).

Customers recognised as an agent/manager can request for the agency/business to be added to RentEzy.com.au. It is up to the discretion of RentEzy.com.au to determine if the agency/business is suitable for promotion on its website. Conditions apply for the promotion of the agency.

Conditions include:

  • the agent/property manager must be a user of RentEzy.com.au and have a current paid advertising package including the agency package
  • the agent/property manager must be advertising rental properties on RentEzy.com.au
  • the agent/property manager must be licensed in their state.
  • if RentEzy.com.au becomes aware the agent/property manager is no longer licensed, they will be unregistered as an agent.
C) Search services

Users are not required to register or login to RentEzy.com.au to search and compare rental properties. Unregistered users can click on registered agents/property manager names in search results to see their rental properties.

Users are required to register and login to access a user dashboard (My Profile), save their search criteria, save favourite rental homes (shortlist rental properties) and to view the contact details of customers (people who uploaded advertisements) and to contact them directly.

Registered users are monitored to check spammers and bots have not accessed RentEzy.com.au. If a user is considered suspicious they will be notified of impending exclusion from the website. Users who continue to behave suspiciously or are identified as spammers will be removed from RentEzy.com.au.

D) Promote agency

Real estate agencies can promote their services on RentEzy.com.au. Conditions apply including:

  • The real estate agency must have at least one registered agent/property manager currently advertising on RentEzy.com.au with a current paid advertising package, agency package.
  • At least one of the real estate’s registered agents/property managers have at least one rental property currently being advertised.
  • The real estate agency may be removed from RentEzy.com.au if the registered agents/property managers cease to advertise rental properties on RentEzy.com.au for a period equal to or greater than three (3) months.
  • If it becomes known through a reliable source that the real estate agency is no longer licensed to operate or if the real estate agency requests, they will be removed from RentEzy.com.au. Registered agents/property managers can request their accounts are removed if required, or they may continue to advertise but will not be connected to the agency. This is conditional on their being licensed to continue advertising.

Returns and refunds

RentEzy.com.au processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to cancel your package subscription, please notify us within 3 days of purchase with a valid reason for the cancellation. If we are unable to resolve your complaint or further assist you, we will process a refund within three (3) days. Unused subscriptions will be refunded in full. Refunds will be processed promptly, and payment made by the same method that you made payment. All refunds are made at the discretion of RentEzy.com.au.

Links to other websites

RentEzy.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between and the owners of those websites. RentEzy.com.au takes no responsibility for any of the content found on the linked websites.

RentEzy.com.au’s website may contain information or advertisements provided by third parties for which RentEzy.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties.

We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, RentEzy.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchant ability and fitness for any particular purpose. RentEzy.com.au gives no warranty that the documents or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of RentEzy.com.au to bear any and all costs of maintainenance, updates, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or services that may be offered through it. It is your responsibility to do so.

Your privacy

At RentEzy.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. RentEzy.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers and online-visitors, is protected by our secure servers. RentEzy.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data RentEzy.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third parties

RentEzy.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose your information

RentEzy.com.au may be required, in certain circumstances, to disclose information in good faith and where RentEzy.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

Exclusion of competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of RentEzy.com.au. RentEzy.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then RentEzy.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. RentEzy.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Copyright, trademark and restrictions of use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

RentEzy.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole agreement

These terms and conditions represent the whole agreement between you and RentEzy.com.au concerning your use and access to RentEzy.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of unenforceable terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforce ability and construction of the other clauses of these terms and conditions.


This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and RentEzy.com.au that results in litigation then you must submit to the jurisdiction of the courts of QLD.

If you would like to seek further clarification of our terms and conditions, please contact us.