Terms and Conditions

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Last updated: 9 July 2020

Ownership:  RentEzy.com.au is a third-party advertising platform dedicated to advertising private and managed rental properties. It is a brand of Open4rent Pty Ltd (https://open4rent.com.au). RentEzy and Open4rent Pty Ltd are not property managers or a real estate agency.

General terms and conditions

Welcome to our website, RentEzy.com.au. RentEzy is a brand of Open4rent Pty Ltd. Open4rent provides an online real estate advertising portal for advertising residential and commercial property for rent, lease and sale. This website advertises rental properties and provides additional services including coaching services for self-managed landlords.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern RentEzy.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use.

For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to RentEzy.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Amendment of terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes.

We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website, then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and RentEzy.com.au, Open4rent Pty Ltd’s rights and obligations to each other.

Limitation of liability

It is an essential pre-condition to you using our website that you agree and accept that RentEzy.com.au (Open4rent Pty Ltd) is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any services we may offer or from any other use of the website.

This includes your use or reliance on any third-party content, links, comments or advertisements. Your use of, or reliance on, any information on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and consumer act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), RentEzy.com.au, Open4rent Pty Ltd’s liability for any breach of a term of this agreement is limited to: the supplying of the services to you again; or the payment of the cost of having the services supplied to you again. You must be over 18 years of age to use this website and to purchase any services.

Delivery of services

RentEzy.com.au provides online advertising services for rental properties and affiliate services including coaching/training for users.

A range of services are provided to users depending on their needs.

Types of users include:

  • general users wanting to find homes to rent (potential tenants/renters)
  • tenants breaking a lease or subletting a rental property
  • private property owners/investors advertising their properties for rent, and
  • licensed property managers/agents and real estate agencies advertising properties for their clients.

Tenants breaking a lease or subletting are allowed to advertise on RentEzy.com.au, however, they should seek permission from the lessor/property manager before doing so and the contact information can either link directly to the tenant or back to the landlord or property manager.

Tenants may also advertise for a rental wanted.

Users can use this site to search, compare, save, and shortlist residential rental properties without charge.

RentEzy charges fees for online advertising of residential rental properties. Licensed agents and agencies have additional services available to them, if they desire.

Online advertising services are available immediately after an advertising package has been activated including any free trials.

Agent and agency services require setup for REA XML and additional agent and agency pages to be generated. Each advertising service and its conditions of use are summarised in the agency services section of these terms and conditions.

Please be aware there are inherent risks associated with using any software and digital services. Should you have any technical problems with any of our advertising services, please contact us so we may provide assistance.

For more details regarding terms and conditions for using our services see:

General user terms and conditions

Advertiser terms and conditions

Agent and agencies terms and conditions

Coaching services terms and conditions

Refunds

RentEzy.com.au branded by Open4rent Pty Ltd, processes refunds in accordance with the Australian Consumer Protection legislation.

Advertising package refunds

Should you wish to cancel your package subscription, please notify us within 3 days of purchase with a valid reason for the cancellation. An advertising package cannot be refunded in full if an advertisement has been uploaded or reactivated using the advertising package ad allocation, unless there is a technical issue with the delivery of the advertising service (for example, the advertisement was not visible or functioning on RentEzy.com.au). Valid reasons for a refund do not include the rental property was not tenanted during the advertisement period on RentEzy.com.au. When RentEzy experiences a technical issue, for example, the site was down for a period of time, due to unforeseen circumstances, beyond the control of RentEzy.com.au, this is not a valid reason for a refund. In this situation, RentEzy will not expire any advertisements affected and will extend the advertisement period for the same days as the interruption.

If we are unable to resolve your complaint or further assist you, we will process a refund within three (3) days. Unused subscriptions will be refunded in full, while refunds will be pro-rata for partially used subscription. Refunds will be processed promptly, and payment made by the same method that you made payment. All refunds are made at the discretion of RentEzy.com.au.

Free trials are not eligible for refunds.

Coaching services refunds

Unused coaching services will be refunded as follows:

  1. 100% if cancelled within 48 hours of purchasing the coaching service.
  2. 50% if cancelled within 7 days of expiry of the coaching service and the coaching services have not been used.
  3. 0% if coaching services have expired and they were unused.

Used coaching services will be refunded pro-rated if the following conditions are met:

  1. the client is dissatisfied with the coaching services during or after the first coaching session
  2. the client was dissatisfied with the coaching services and would like to discontinue services
  3. RentEzy.com.au agrees it would be appropriate to discontinue services

Clients are not eligible for a refund because they change their minds and have issues with scheduling coaching sessions in the time period allocated to the purchased coaching package. RentEzy is willing to reschedule coaching sessions within a reasonable period outside an expired coaching package for clients who are unable to meet the coaching timetable in the package’s allocated duration.

Links to other websites

RentEzy.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience.

This does not necessarily imply sponsorship, endorsement, or approval or arrangement between the owners of those websites.

Open4rent Pty Ltd takes no responsibility for any of the content found on the linked websites. Please report any inappropriate links found by contacting us.

RentEzy’s website may contain information or advertisements provided by third parties for which RentEzy.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties.

We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, RentEzy.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchant ability and fitness for any particular purpose.

RentEzy.com.au gives no warranty that the documents or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of RentEzy.com.au (Open4rent Pty Ltd) to bear any and all costs of maintenance, updates, or correction.

The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties.

Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or services that may be offered through it. It is your responsibility to do so.

Your privacy

At RentEzy.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you.

We respect the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers and online-visitors, is protected by our secure servers.

RentEzy.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data RentEzy.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third parties

RentEzy.com.au does not and will not sell or deal in personal or customer information.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally.

In addition, RentEzy.com.au may use the information that you provide to improve its website and its services but not for any other use.

Disclose your information

RentEzy.com.au may be required, in certain circumstances, to disclose information in good faith and where it is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

Exclusion of competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of RentEzy.com.au.

Open4rent Pty Ltd expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party.

If you breach this term then RentEzy.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use.

RentEzy.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Copyright, trademark and restrictions of use

This website contains material which is owned by or licensed to us.

This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics.

You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party.

In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Open4rent Pty Ltd as the owner of RentEzy.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

General user terms and conditions

General users

A general user is one of the following:

  • visitors who use RentEzy.com.au without signing up/registering
  • registered visitors who sign up and log in to RentEzy.com.au

RentEzy is free for general users who usually include tenants searching for rental properties.

General users who visit this website but do not sign up can perform the following tasks:

  • read information about the site and services including blogs
  • use contact forms
  • search rental properties using filters and maps
  • open rental property advertisements to engage with the listing including getting directions
  • comment on rental properties using the comment form
  • view agencies, agents and their rental properties via the agencies menu
  • compare rental properties.

Registered general users who sign up and log in to RentEzy.com.au can perform the tasks above and the following additional tasks:

  • access and control personal information through their user dashboard, My Profile.
  • view contact information for rental properties and contact owners/agencies directly from the rental listing
  • shortlist rental properties to My Favourites
  • set up notifications for when new rental properties are uploaded matching your requirements using My saved searches
  • advertise a rental property as a result of breaking a lease or a rental wanted if an advertising package has been activated and purchased (free trial may be available)
  • manage rental properties listings for breaking a lease or rental wanted using My Rental Properties.

Inappropriate users

Suspicious users who register with RentEzy.com.au for the purpose of spamming contact information will have their user accounts immediately deleted.

Users who upload false information are inappropriate users and will be removed from RentEzy.com.au.

Advertiser terms and conditions

Rental advertising services

RentEzy.com.au provides online advertising of rental properties which can be uploaded by tenants, property owners (lessors), self-managed landlords, and real estate agencies or property management organisations.

We user one or more social media platforms to promote individual rental properties.

All advertisements are search engine optimised including at least the feature image to improve ranking. Other images provided with the listing may also be optimised.

We focus on organic and white hat strategies for SEO.

It is RentEzy.com.au’s choice to select the most appropriate marketing and advertising strategies to brand the site and to promote its services and listings.

In order to prevent spam and inappropriate use of RentEzy, we reserve the right to monitor, review, moderate and correct advertisements to ensure accuracy, integrity and authenticity of information.

Conditions of advertising rental properties

By using RentEzy’s rental advertising services, you agree that:

  1. You have a legitimate right to advertise the rental property. This would mean that you are the property owner or property manager. Tenants breaking a lease or subletting a rental property can also advertise with us, conditional that they have permission from the property owner or property manager.
  2. All private rental listings are subject to approval before publication on RentEzy.
  3. The images used in the rental property are relevant to the rental property and you own or have permission to use these images.
  4. You will accurately identify who you are in the rental listing, identifying if you are the property owner, tenant breaking a lease, property manager or agent.
  5. Legitimate contact details will be provided for tenants to contact.
  6. You have considered and applied the residential tenancy laws in the writing of the rental listing and determining rental prices. This means the calculation of the bond is accurate. The description is inclusive and does not discriminate against any general users reading the rental listing.
  7. An availability date is clearly stated.
  8. The description provided is accurate and includes appropriate information which does not mislead tenants and other general users.
  9. You accurately select appropriate labels, status, features and other information for the rental property.
  10. The address is entered correctly with the accurate selection of state and district.

Advertising packages

Advertisers must buy an advertising package which may include a free package before advertising. Each advertising package includes a type of ad, number of ads and a duration.

Advertisers can upload, edit, hide, delete and reactivate rental listings while they have a current advertising package with advertisements available for use.

When the package expires, the duration finishes, advertisers can still use My Rental Properties, but they cannot edit the rental listing.

All prices for packages are GST inclusive. Tax invoices are sent separately after a package has been purchased conditional on advertisers providing ABN information.

Sales of advertising packages

Occasionally advertising packages will go on sale. The sale will identify the duration of the sale.

Any sale packages purchased on or before the ending date of the sale will be honoured. Package prices will return to normal prices after the end date of the sale.

Advertisers can use the advertising until the duration of the package purchased during the sale expires. Sale packages can be purchased multiple times during the sale, however, they expiry date will be calculated from the date purchased.

Free advertising packages

Each user account is entitled to one free advertising package if available.

RentEzy.com.au reserves the right to change the features, terms and conditions of free advertising packages as required.

Current free packages will be honoured if changes are made after the package has been activated.

We are aware that some users will use multiple email accounts to access any free advertising. Be aware that rental ads cannot be linked to other accounts.

Promotion of listings

All rental listings are shared with at least one social media platform linked to RentEzy.com.au or managed by Open4rent Pty Ltd.

Listings may be selected for promotion on social media pages at a cost to RentEzy.com.au, not the advertiser.

Rental listings are also promoted on additional landing pages on this website, and may be shared or linked via other platforms owned by Open4rent Pty Ltd only to attract more views.

Managing rental advertisements

Rental properties uploaded manually using the online form need to be updated when they have been rented. The advertiser is required to amend the status from rent or short-term to rented. This is done using My Rental Properties.

If users do not update their rental property, we reserve the right to change the status to rented or to expire the property if one of the following conditions exist:

  • the rental advertising package has expired
  • the rental listing is over 6 months old.

Expiry of advertisements

After an advertising package’s duration ends, RentEzy.com.au reserves the right to expire rental listings so they are no longer visible on the site and in search results.

Advertisers can purchase an additional advertising package to extend the exposure of a rental listing on RentEzy.com.au.

Reactivation of rental listings

Advertisements can be reactivate after they have been expired with a current advertising package.

RentEzy.com.au approves all requests for reactivation of advertisements which have been previously expired conditional on a current advertising package being activated.

Advertisement authenticity and verification processes

RentEzy.com.au allows users to instantly upload rental properties.We only advertise legitimate rental listings.

Therefore the publication of rental listings are subject to verification processes.

Verification processes include:

  1. The private property advertiser (property owner, tenant breaking a lease) will be contacted via email after the property is submitted. The advertiser must contact RentEzy by responding to the email or calling directly.
  2. The advertiser must provide documented evidence that they are connected to the rental property. This may include a snap shot of the top of a council notice or electricity account.

Any documentation provided for approval processes will not be saved or kept for future reference. Documents will only be used to verify ownership. See our privacy policy.

Approval decision:

RentEzy will not approve any private rental property without the both conditions being met. This is to protect all our users from fraudulent rental advertisements.

All new rental listings are moderated for authenticity and accuracy after they are uploaded for approval within 24 hours. Suspicious listings will be expired immediately and not be considered for approval.

If verification is not provided by the advertiser, the rental listing will be deleted and the user account will be deactivated.

Advertisers have 72 hours (3 days) to respond to any communications regarding the approval of their advertisement on RentEzy.

Prohibited advertising activities

Inappropriate use of our rental advertising services will result in any listings uploaded being expired and the user account being removed from the website, for example, users who upload illegitimate rental listings.

Prohibited activities include:

  • uploading false rental listings
  • copying a rental listing from another website which may include branding for an agency. This would mean the images and wording are owned by the agency.
  • providing inappropriate descriptions which may include links to inappropriate websites, coding, pornographic or obscene content
  • inconsistent information or inaccurate calculations for rents and bonds.
  • impersonating a property owner or agency
  • content which creates a load on RentEzy’s services or abuse RentEzy’s bandwidth
  • violations of any applicable state or territory law relating to residential tenancies
  • illegal or counterfeit rental properties
  • scamming, dangerous and illegal activities
  • reference to other irrelevant technologies including gambling, gaming, virtual currencies and etc.
  • links to sites that involve any prohibited activities identified above.

The decision to remove suspicious rental listings and a general user is at the discretion of RentEzy.com.au.

Refunds are not applicable for these situations.

See our Privacy policy for more information about how we protect and respect your private information.

Agent and agency terms and conditions

The terms and conditions above under the section heading Advertiser terms and conditions apply to agencies and property management organisations. Additional terms are stated below for agency advertisers.

Agency advertising services

Agency and property management organisations are considered the same and can access agency advertising services on RentEzy.com.au.

Advertising services are provided to agencies based on an annual subscription, requiring a one off payment for 12 months of advertising depending on the package conditions.

These services are obligation free, which means the agency can cancel the service with 30 days (one month’s) notice.

Agency advertising can be uploaded using a third party REA XML supplier. Uploads are typically every hour. RentEzy will attempt to secure uploads with the preferred supplier for the agency, however, we are registered with multiple suppliers and may request the agency use one of our suppliers instead.

Agency advertising packages

Agencies must buy an advertising package suitable for agency advertising.

Each agency is entitle to one free trial if available.

We may include additional free services outside of the packages as a bonus to agencies who show loyalty to RentEzy. These services are offered with no further obligation.

Advertising services can be cancelled with one month’s notice. This will require agencies to contact us directly and request cancellation of the advertising services. We will implement processes to ensure REA XML services are cancelled within a month of cancellation. Refunds are not available unless RentEzy has not provided the advertising services due to technical issues. Refunds will be pro-rata.

GST invoices are sent separately for the package payments. Agencies must provide ABN details for the invoice and receipt.

Registered agents/property managers and the agent’s contact page

RentEzy.com.au allows licensed property managers or real estate agents to request to be recognised as an agent/manager. Conditions apply for being recognised as a registered agent or property manager.

Requests to become an agent/manager on RentEzy.com.au will be checked with the appropriate state/territory real estate body and/or with their place of employment, verified through direct contact with the agency/business or other appropriate means (visible on the agency’s website).

RentEzy.com.au reserves the right to not allow a customer to be recognised as an agent/manager if information is found to contradict the information provided (e.g. the person is not licensed or certified). Private owners will not be approved.

Conditions include:

  • agent must be a registered user of RentEzy.com.au and have a current agency advertising package (including the free trial)
  • current registration in their state or territory.

After registration is accepted on RentEzy, agents are requested to upload a professional profile image (portrait) and to complete the additional profile information for agents.

If RentEzy.com.au becomes aware the agent/property manager is no longer licensed, they will be unregistered as an agent.

Promote agency – agency contact page

Real estate agencies can promote their services on RentEzy.com.au. This provides agencies with a separate page on RentEzy detailing the contact information for the agency, service descriptions, location, links to agents registered with the agency (one agent per user account) and their rental properties.

Conditions include:

  • at least one user account linked to the agency
  • provision of accurate and appropriate information to RentEzy sales team to setup the agency page including a logo for the agency (landscape).

Coaching services terms and conditions

Whole agreement

These terms and conditions represent the whole agreement between you and RentEzy.com.au concerning your use and access to RentEzy.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of unenforceable terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforce ability and construction of the other clauses of these terms and conditions.

Jurisdiction

This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and RentEzy.com.au that results in litigation then you must submit to the jurisdiction of the courts of QLD.

If you would like to seek further clarification of our terms and conditions, please contact us.

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