Terms and Conditions
Last updated: 6 November 2019
Ownership: RentEzy.com.au is a third-party advertising platform dedicated to advertising private and managed rental properties. It is a brand of Open4rent Pty Ltd (https://open4rent.com.au). RentEzy and Open4rent Pty Ltd are not property managers or a real estate agency.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
General terms and conditions
Welcome to our website, RentEzy.com.au. RentEzy is a brand of Open4rent Pty Ltd. Open4rent provides an online real estate advertising portal for advertising residential and commercial property for rent, lease and sale.
By using this website, you signify your acceptance of these terms and conditions of use.
For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to RentEzy.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
Amendment of terms
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website, then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and RentEzy.com.au, Open4rent Pty Ltd’s rights and obligations to each other.
Limitation of liability
It is an essential pre-condition to you using our website that you agree and accept that RentEzy.com.au (Open4rent Pty Ltd) is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any services we may offer or from any other use of the website. This includes your use or reliance on any third-party content, links, comments or advertisements. Your use of, or reliance on, any information on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Competition and consumer act
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), RentEzy.com.au, Open4rent Pty Ltd’s liability for any breach of a term of this agreement is limited to: the supplying of the services to you again; or the payment of the cost of having the services supplied to you again. You must be over 18 years of age to use this website and to purchase any services.
Delivery of services
RentEzy.com.au provides online advertising services for rental properties and affiliate services including coaching/training for users.
A range of services are provided to users depending on their needs. Types of users include: general users wanting to find homes to rent, private property owners/investors advertising their properties for rent, and licensed property managers/agents and real estate agencies advertising properties for their clients. Tenants breaking a lease are allowed to advertise rental properties on RentEzy.com.au, however, they should seek permission from the landlord/property manager before doing so and the contact information should link back to the landlord or property manager. Tenants may also advertise for a rental wanted.
Users can use RentEzy.com.au to search, compare, save, shortlist residential rental properties without charge. RentEzy charges fees for online advertising of residential rental properties. Licensed agents and agencies have additional services available to them, if they desire. Online advertising services are available immediately after an advertising package has been activated including any free trials. Agent and agency services are not immediate as they require setup for REA XML and additional pages to be generated and created by RentEzy.com.au. Each advertising service and its conditions of use are summarised here.
Please be aware there are inherent risks associated with using any software and digital services. Should you have any technical problems with any of our advertising services, please contact us so we may provide assistance.
For more details regarding terms and conditions for using our services see:
General user terms and conditions
Advertiser terms and conditions
Agent and agencies terms and conditions
Coaching services terms and conditions
RentEzy.com.au branded by Open4rent Pty Ltd, processes refunds in accordance with the Australian Consumer Protection legislation.
Advertising package refunds
Should you wish to cancel your package subscription, please notify us within 3 days of purchase with a valid reason for the cancellation. An advertising package cannot be refunded in full if an advertisement has been uploaded or reactivated using the advertising package ad allocation, unless there is a technical issue with the delivery of the advertising service (for example, the advertisement was not visible or functioning on RentEzy.com.au). Valid reasons for a refund do not include the rental property was not tenanted during the advertisement period on RentEzy.com.au. When RentEzy experiences a technical issue, for example, the site was down for a period of time, due to unforeseen circumstances, beyond the control of RentEzy.com.au, this is not a valid reason for a refund. In this situation, RentEzy will not expire any advertisements affected and will extend the advertisement period for the same days as the interruption.
If we are unable to resolve your complaint or further assist you, we will process a refund within three (3) days. Unused subscriptions will be refunded in full, while refunds will be pro-rata for partially used subscription. Refunds will be processed promptly, and payment made by the same method that you made payment. All refunds are made at the discretion of RentEzy.com.au.
Free trials are not eligible for refunds.
Coaching services refunds
Unused coaching services will be refunded as follows:
- 100% if cancelled within 48 hours of purchasing the coaching service.
- 50% if cancelled within 7 days of expiry of the coaching service and the coaching services have not been used.
- 0% if coaching services have expired and they were unused.
Used coaching services will be refunded pro-rated if the following conditions are met:
- the client is dissatisfied with the coaching services during or after the first coaching session
- the client was dissatisfied with the coaching services and would like to discontinue services
- RentEzy.com.au agrees it would be appropriate to discontinue services
Clients are not eligible for a refund because they change their minds and have issues with scheduling coaching sessions in the time period allocated to the purchased coaching package. RentEzy is willing to reschedule coaching sessions within a reasonable period outside an expired coaching package for clients who are unable to meet the coaching timetable in the package’s allocated duration.
Links to other websites
RentEzy.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between the owners of those websites. Open4rent Pty Ltd takes no responsibility for any of the content found on the linked websites.
RentEzy’s website may contain information or advertisements provided by third parties for which RentEzy.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties.
We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, RentEzy.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchant ability and fitness for any particular purpose. RentEzy.com.au gives no warranty that the documents or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of RentEzy.com.au (Open4rent Pty Ltd) to bear any and all costs of maintenance, updates, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or services that may be offered through it. It is your responsibility to do so.
You may change your details at any time by advising us in writing via email. All information we receive from our customers and online-visitors, is protected by our secure servers. RentEzy.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data RentEzy.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
RentEzy.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
Disclose your information
RentEzy.com.au may be required, in certain circumstances, to disclose information in good faith and where RentEzy.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
Exclusion of competitors
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of RentEzy.com.au. RentEzy.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then RentEzy.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. RentEzy.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
Copyright, trademark and restrictions of use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
RentEzy.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
General user terms and conditions
General users include:
- visitors who use RentEzy.com.au without signing up/registering
- visitors who sign up to RentEzy.com.au with a username and password.
General users who visit this website but do not sign up can perform the following tasks:
- read information about the site and services
- use contact forms
- search rental properties using filters and maps
- open rental property advertisements to engage with the listing including get directions
- comment on rental properties using the comment form
- view agencies, agents and their rental properties
- compare rental properties.
Registered general users who sign up and log in to RentEzy.com.au can perform the tasks above and the following additional tasks:
- access and control personal information through a user dashboard, My profile
- view contact information for rental properties
- shortlist rental properties to My favourites
- advertise a rental property as a result of breaking a lease if an advertising package has been purchased
- manage rental properties using My properties
- save favourite search filters to receive automatic notifications when new rental properties are unloaded matching the search filters at My saved searches
General users are expected to use RentEzy.com.au to view and search rental properties. Inappropriate use of RentEzy.com.au will result in the user account being removed from the website, for example, spam operators. The decision to remove a general user is at the discretion of RentEzy.com.au.
Advertiser terms and conditions
A) Rental advertising services
Rental advertisements may be uploaded by customers known as tenants breaking a lease, home owners, strata/building managers, property managers or agents. All rental advertisements will identify who uploaded the rental advertisement. It is the responsibility of tenants breaking a lease to ensure they gain permission from the property owner or manager of the property to advertise the rental property and to include contact details relating to others apart from themselves.
RentEzy.com.au will edit, correct, remove, or add content to rental advertisements as deemed necessary to insure the accuracy and completeness of the rental advertisement. The customer who uploaded the rental advertisement will be notified that amendments have been made to the rental advertisement if they are major changes. RentEzy will attempt to contact the customer via email if the advertisement is confusing or inappropriate and ask the customer to edit the advertisement. If the user is unable to be contacted, the advertisement may be hidden until the customer contacts RentEzy.
Once the rental advertisement is rented, the customer is required to update the rental advertisement’s status to “rented”. RentEzy will monitor the duration of advertisements. If after four (4) months the rental advertisement has not been updated, RentEzy.com.au has the option to change the advertisement’s status to “rented” or to “hide” it.
Rental advertisements can be reactivated after they have expired if the customer has a current advertisement package. RentEzy.com.au will not remove or delete rental advertisements from the customers dashboard.
B) Registered agents/property managers
RentEzy.com.au allows licensed property managers or real estate agents to request to be recognised as an agent/manager. Conditions apply for being recognised as a registered agent or property manager.
Requests to become an agent/manager on RentEzy.com.au will be checked with the appropriate state/territory real estate body and/or with their place of employment, verified through direct contact with the agency/business.
RentEzy.com.au reserves the right to not allow a customer to be recognised as an agent/manager if information is found to contradict the information provided (e.g. the person is not licensed).
Customers recognised as an agent/manager can request for the agency/business to be added to RentEzy.com.au. It is up to the discretion of RentEzy.com.au to determine if the agency/business is suitable for promotion on its website. Conditions apply for the promotion of the agency.
- the agent/property manager must be a user of RentEzy.com.au and have a current paid advertising package including the agency package
- the agent/property manager must be advertising rental properties on RentEzy.com.au
- the agent/property manager must be licensed in their state.
- if RentEzy.com.au becomes aware the agent/property manager is no longer licensed, they will be unregistered as an agent.
C) Search services
Users are not required to register or login to RentEzy.com.au to search and compare rental properties. Unregistered users can click on registered agents/property manager names in search results to see their rental properties.
Users are required to register and login to access a user dashboard (My Profile), save their search criteria, save favourite rental homes (shortlist rental properties) and to view the contact details of customers (people who uploaded advertisements) and to contact them directly.
Registered users are monitored to check spammers and bots have not accessed RentEzy.com.au. If a user is considered suspicious they will be notified of impending exclusion from the website. Users who continue to behave suspiciously or are identified as spammers will be removed from RentEzy.com.au.
D) Promote agency
Real estate agencies can promote their services on RentEzy.com.au. Conditions apply including:
- The real estate agency must have at least one registered agent/property manager currently advertising on RentEzy.com.au with a current paid advertising package, agency package.
- At least one of the real estate’s registered agents/property managers have at least one rental property currently being advertised.
- The real estate agency may be removed from RentEzy.com.au if the registered agents/property managers cease to advertise rental properties on RentEzy.com.au for a period equal to or greater than three (3) months.
- If it becomes known through a reliable source that the real estate agency is no longer licensed to operate or if the real estate agency requests, they will be removed from RentEzy.com.au. Registered agents/property managers can request their accounts are removed if required, or they may continue to advertise but will not be connected to the agency. This is conditional on their being licensed to continue advertising.
Agent and agency terms and conditions
Coaching services terms and conditions
These terms and conditions represent the whole agreement between you and RentEzy.com.au concerning your use and access to RentEzy.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
Exclusion of unenforceable terms
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforce ability and construction of the other clauses of these terms and conditions.
This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and RentEzy.com.au that results in litigation then you must submit to the jurisdiction of the courts of QLD.