Privacy Policy

Updated 22 January 2019

1. Who we are

Our website address is: is owned by Open4rent Pty Ltd.

Open4rent Pty Ltd is a GST registered, Australian-owned business located at 4 Bonhill Court, Indooroopilly, QLD, 4068.

Telephone contact: 1800 997 102

Email contact:

Open4rent Pty Ltd is committed to protecting the privacy of all our visitors and users at

You can decide not to receive communications or change how we contact you at any time. Please email us at or telephone 1800 997 102.

2. What personal data we collect and why we collect it

This section of the Privacy Policy identifies what personal data we collect from users and site visitors. This may include personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.

Registration process

The registration process includes the processes of signing up and logging into as a user. When users sign up to, we collect the following data: username, email address and password. When users log in to we verify the username and password with the user’s information provided to sign up. The personal information of the user is stored in the User’s dashboard, My Profile. This information can be edited by the user. The username is not able to be edited.

The registration process requires visitors to consent to the Terms and Conditions and Privacy Policy applicable to using A link to these documents is provided on the sign-up form or page. When a user agrees to the Privacy Policy, they agree to the information provided for the registration process to be used for this purpose.

Provision of services

We will use Information provided during the registration process including the user’s email address and username to send confirmation emails relating to providing services to users. This includes the:

  • successful registration of a new user
  • purchase of a new advertising package
  • successful uploading and publishing of a rental property or rental wanted advertisement
  • change to the user profile, for example, password is changed
  • notification of changes to the provision of services, changes to policies including terms and conditions, privacy policy and website disclaimer.


When visitors and registered users leave comments on we collect the data shown in the comments form, and the visitor/user’s IP address and browser agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


A variety of media formats can be uploaded to Media formats include images, 360 degree images, video and floor plans.

Users can upload media for the following purposes:

  • profile image
  • business logo
  • advertising a rental property
  • advertising a rental wanted.

If you upload media to, you should avoid uploading media with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from media on the website.

Contact forms uses contact forms for the following reasons:

  • to allow visitors or registered users to contact us
  • for agencies to request for their agency to be promoted
  • to collect feedback and suggestions.

We only use information collected on the contact forms to provide the appropriate customer service or support. The information submitted is not used for marketing purposes.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in the exact same was as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics to track visitors to our site. The following cookies are uses on

_gat – used by Google Analytics to throttle request rate, expires in 1 day.

collect – used by Google Analytics to send data to Google Analytics about the visitor’s device and behaviour.

Tracks the visitor devices and marketing channels, expires in session.

_gid – registers a unique ID that is used to generate statistical data on how the visitor uses the website, expires in 1 day.

_ga – used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request and used to calculate visitor, session and campaign and for the analytics reports. It is set to expire after 2 years.

The cookies we use do not contain personal information, they are just a unique string of letters and numbers. Most web browsers allow control of cookies using browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

3. Who we share your data with

We do not sell or share your data directly with third party service providers. We use PayPal and Stripe for processing purchases of advertising packages. We do not store payment information on our website.

PayPal privacy policy

Stripe privacy policy

Our website contains hyperlinks to other websites. We are not responsible for the content or functionality of any of those external websites. does not collect, sell, rent, or otherwise distribute email addresses or any other personal information. We also do not solicit or collect any emails unless you make a request for reuse of our content or advertising enquiries or other general enquiry. All discussions by email or phone are completely confidential unless we obtain written consent from you.

4. How we retain your data

For users that register on, we also store the personal information they provide in their user dashboard, My Profile. All users can view, edit and delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Automatic emails are generated to the user if any personal details are amended in the user dashboard by website administration.

My Profile, provides opportunity for registered users to enter their social media URLs, additional contact details including address and a profile image. will not use or distribute any of this information for marketing or profiling reasons. Information entered in My Profile is available in rental advertisements and rental wanted listings. Users can choose alternative contact information to protect their privacy for rental advertisements and rental wanted listings.

When using our contact, become an agent or promote agency form we will collect additional information relating to the context of your contact with us. We will not use any information provided for any other reason.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

5. What rights you have over your data

If you have an account on, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

You have the right to contact us regarding the use of your personal data and we will comply with your requests to obtain a copy of your personal information, delete or remove data, to correct inaccurate data.

6. Where we send your data

Visitor comments may be checked through an automated spam detection service.

7. Additional information

Rental advertisements including rentals wanted may be used for social media marketing. When you advertise a rental property with you agree to your advertisement being used on one or more social media platforms which may include Facebook, Instagram, Twitter, Pinterest, Google Plus and You Tube.

Rental advertisements contain contact information which you provided during the creation of the advertisement. You may request rental advertisements are not used in social media campaigns.

8. How we protect your data is a secure website. Security measures are implemented at all levels including the server, local devices, and web application. We use anti-spamming software to protect the contact details of users and require visitors to register to directly contact users who have advertised rental properties.

We will never sell your personal data. We will not share personal information within Open4rent Pty Ltd portals.

We do not store payment information. We record transactions only that do not include payment information. This information is used for accounting purposes.

9. What data breach procedures we have in place

Contact us using the contact information provided above to make a complaint or to raise any concerns about your data protection and privacy rights. We are an Australian-based business with our server is located in Singapore. We run daily spam and security checks on this website.

10. What third parties we receive data from

We receive transactional information relating to the purchase of advertising packages from PayPal and Stripe. This information does not include payment information.

11. What automated decision making and/or profiling we do with user data

We do not undertake any automated decision making or profiling activities.

12. Industry regulatory disclosure requirements

We will amend this Privacy Policy from time to time and the current version of our Privacy Policy will always be available on our website.