How to lodge your bond online with the RTA

How to lodge your bond online with the RTA

From 1 October 2019, the Residential Tenancies Authority (RTA) will no longer accept scanned PDF copies of bond lodgement forms. Instead, property owners, property managers, and tenants must use the RTA’s Bond Lodgement web service.

Learn more about these changes below, as well as how to lodge your bond online.

Recent changes to RTA services

Property owners, property managers, and tenants should now lodge their bond directly with the RTA via the Bond Lodgement web service. According to the RTA, this service is “quick, secure and convenient,” with various payment methods accepted, including debit and credit card and BPAY.

Although the RTA will not accept scanned PDF copies of bond lodgement forms on their website, customers that don’t have access to the RTA’s web service can mail their lodgements.

Upcoming changes to RTA services

Alongside their new online bond lodgement system, the RTA is developing an online bond refund service. This, too, will replace the PDF upload facility for scanned refund forms.

The online bond refund service is expected to launch in the next few months.

The RTA is also working toward a paper-free future. From 1 January 2020, the RTA will not print forms and publications. Forms will be available to download and print at home from the RTA site. Alternatively, single copies can be ordered from the RTA’s contact centre.

How to lodge your bond online with the RTA

Both renters and rental providers can lodge bonds online via the RTA’s Bond Lodgement web service. The RTA hosted a video walk-through of the process, which you can watch here.

Let’s take a look at the process step-by-step.

How do property owners and managers lodge a bond online with the RTA?

Here’s a quick guide for property owners and managers. To learn more, check out the RTA’s instructions.

  1. Head to www.rta.qld.gov.au and click ‘Lodge & pay a bond online.’
  2. Verify your identity through the QGov service. Businesses can register using an existing myGov or AUSkey account.
  3. Fill out the online Bond Lodgement. You will need to include an RTA ID (you will find this in your RTA welcome letter or in the confirmation of your RTA eServices Registration), ABN, and your office phone number.
  4. Pay the bond in one single payment via credit or debit card or BPAY.
  5. Wait for the tenants to verify their identity and association with the rental property. They will receive an email directing them through this process.
  6. When the payment has cleared, you and the tenants will receive an Acknowledgement of Rental Bond with a bond number.

How do tenants lodge a bond online with the RTA?

Here’s a quick guide for tenants lodging their own rental bonds. To learn more, check out the RTA’s instructions.

  1. Head to www.rta.qld.gov.au and click ‘Lodge & pay a bond online.’
  2. Verify your identity through the QGov service. You will need 100 points of Australian or state-issued identification documents, such as a driver’s license or passport.
  3. Fill out the online Bond Lodgement. You will need to include the address and details of the rental property; the name and contact information of every person contributing to the rental bond; and the name, ABN, and contact details of the property manager or owner.
  4. Pay the bond in one single payment via credit or debit card or BPAY.
  5. When the payment has cleared, you will receive an Acknowledgement of Rental Bond with a bond number.

Support for private landlords

Are you a property owner privately managing your rental? Are you unsure of your responsibilities and obligations? Are you looking for one-on-one support? Learn more about our landlord coaching services today. And please feel free to get in touch if you have any questions.

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