Guidelines for tenants


Information including FAQs and links to guide and assist tenants using


FAQs for tenants using RentEzy

Who is RentEzy?

We are a private family business located in Brisbane, Australia.

If you want to talk to us to discuss any concerns you have please contact us directly and talk to us.

A tenant using RentEzy, called because she was concerned about a listing and if it was genuine. We reassured her that we screen for suspicious listings all the time. And suggested that she take a friend with her to the inspection.

Is my user account information safe?

Yes, only you can see your account information as a tenant.

Just include your email and first name in your user account and maybe your phone number.

No need to include all your social media profiles, that information is for property owners and agents to use. Tenants don’t need to give that extra information.

When you apply for rental properties using the contact form at the bottom of the rental ad, the property owner or agent will only get access to your email address.

Can I delete my user account?

Yes, of course you can. Just contact us requesting your account if deleted.

We will delete your account within 24 hours.

Please be aware no one has access to your account information but you. Even when you apply for rental ads, the property owner or agent cannot access your account information, except for your email address and name.

Do I need to sign up if I'm a tenant?

If you want to contact the property owners or agents, then yes, you need to sign up.

We do this to protect the contact information of the people who list the rental properties.

Once you sign up you also get access to other services including saving your favourite rentals, setting up notifications for when new listings are uploaded and more.

See our more detailed explanation about the benefits of signing up as a tenant.

How do I know a rental listing is genuine?

We moderate and optimise every rental listing, therefore we are always on the look out for dodgy rental listings.

If in doubt we will immediately expire the rental listing so it is removed from search results.

You still need to be careful as a tenant applying for any rental property. First contact the property owner/agent by email, get their contact details and organise for an open inspection. Always take a friend or family member with you to the inspection.

If you feel suspicious of the person, please do not attend the open inspection and also report back to us your concerns.

Do I have to pay to use RentEzy as a tenant?

No, tenants use RentEzy for free.

You would only be required to pay if you were going to advertise a rental property on RentEzy. Free trials are available at the moment (conditions apply and only for a short time).

Links to information to help tenants

Finding rental homes

Find rental homes – popular locations, private rentals, types of rentals and more

Search rentals – using filters including location, rooms, price, features

Use maps to search rentals – Australia wide

Support for finding rentals – saving your favourite rentals, comparing rentals, setting up saved searches

Find and manage my saved searches

Find and manage my favourite rental properties – shortlist of rental homes

Other information

Rental laws – links to rental laws in each state and territory of Australia

Rental documents – links to rental documents in each state and territory of Australia

Rental authorities – links to the key rental government authorities in each state and territory of Australia

Our policies including terms and conditions, privacy policy, website disclaimer

Get in contact with us

Our company information

The benefits of signing up with RentEzy

Sign up to access more services

We offer tenants a wide range of free services to assist with finding a new rental home.

We value and respect your privacy. We will never sell or distribute your personal information to third parties. You have complete control over the information you provide us as a user of RentEzy. For more information, see Our Policies.

Unregistered users can

Search rentals

Everyone can use RentEzy to find rental properties. Open the rental property listing to see if it meets your needs.

Apply filters to find your perfect new home. Each listing includes directions, nearby places, key features and more.

If you want to contact the property owner or agent directly you will need to sign up.

Compare rentals

Compare the details and features of rental properties to help you shortlist homes you would like to inspect.

Learn how to compare rentals.

Registered users can

Shortlist your favourite rental homes

Create a shortlist of your favourite rental properties. When you like a rental property, use the ‘save to my favourites’ icon or ‘add to my favourites’ icon to save the property.

Go to My Favourites in My Profile to see your favourite rentals.

For additional information about saving rentals see support.

Set up notifications for new listings

Get a jump start on other tenants.

As a registered user you can save your favourite search criteria.

Then when a new rental property is uploaded to RentEzy matching your search criteria we will send you an email with a direct link to the new rental listing.

Learn more about setting up saved searches.

Contact the property owner/agent directly

When you are signed up and logged into RentEzy, you will be able to access the contact form at the bottom of each rental listing.

Complete the contact form to tell the property owner or agent that you want to inspect the rental property.

Advertise your rental if breaking a lease or subletting

As a registered user you can also purchase advertising packages or use the free trial (if available) to advertise a rental property.

Just make sure you have read the conditions below about advertising a rental as a tenant.

You can also advertise a rental wanted ad for property owners and agents to view and see if they have anything which may suit you.

Always be mindful not to provide personal information. Stick to the facts in rental wanted ads.Just provide your email as a contact point.

Advertising as a tenant breaking a lease

Yes, as a tenant breaking a lease or subletting a rental property,  you can upload a listing using our online advertising services.

Conditions for advertising as a tenant breaking a lease or subletting a rental property

To advertise a rental property as a tenant breaking a lease or subletting a rental property you must:

  1. Get permission from the landlord/property manager to advertise the rental property
  2. Use images which you own or which the landlord/property manager has given you permission to use
  3. Clearly indicate in the rental advertisement that the advertisement is for a rental property where the tenant is breaking the lease. You can do this in the description and/or in the lease details field in the upload form.
  4. Select that you are a tenant breaking a lease for the Listed by field.